product not received yet

mannu
New Member
1 0 0

I have orderey product from this site but i did not received yet your you all making a fool of all the customers. i have order  you can see it below attachment i have order this from this site  https://factory-hub99.myshopify.com/ 

i will mark a comaplain on higher level and i will goto consumer forum . you making fool of the customers this is very irritating. 

 

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Bo
Shopify Staff
Shopify Staff
1783 194 536

Hey there, @mannu 

 

Bo here from Shopify Support! 

 

It looks like you are referring to an order with a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do have a detailed guide here on your next steps. For your convenience, I will outline the relevant next steps in this response.

 

It has been 2 weeks and I have not received my order.

Sometimes there can be shipping or production delays in getting your order to you. Orders may take up to 4 weeks to reach you, due to the shipping, production, and distances involved.

It has been 4 weeks and I have not received my order.

If your order has not arrived within 4 weeks, and you have not heard from the website’s team, contact your bank or payment provider for guidance on what to do next. If the store is on the Shopify platform, we will investigate to ensure they remain compliant with our terms and conditions.

How can I file a complaint against the store?

If you would like to file a complaint directly with our internal team, you can do so via this link

 

I have found a store that I believe is operating illegally or in a harmful way, how do I act on this?

We suggest you review Shopify’s Acceptable Use Policy here. Shopify’s AUP describes the activities that are not permitted on the Shopify platform. If you believe a store is operating in violation of our Acceptable Use Policy (AUP), please fill out an AUP report here. We investigate material reported to us and take action if it violates the AUP.

Why can’t Shopify Support give me more information?

For privacy reasons, we are unable to discuss an individual store with anyone but the store owner. We investigate fraudulent activity reported to us, and take action accordingly. We understand your frustration at this time and trust that this will be resolved promptly.

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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