return of money

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hello, i'm in this because i can't get any where and no help what so ever........i bought a shed,it was from china,i think it is this company but i never received my shed{outdoor}they took my money and i have a recipe but i can't get any where........if anyone can help me this is a shed,international,i just want my! i can't find help.thank you for listening to me wine.

Shopify Staff
Shopify Staff
1081 121 170

Hi, @oilyhead1955,


Hank here from Shopify.


Sorry to hear this has happened to you after ordering from this store but there is definitely a course of action you can take to help you here. The first thing I would always suggest is to reach out to the store directly but if this is not possible as they are closed or they are not responding, your best step is to reach out to your bank directly about this. Your bank will have measures in place for you to follow in this case and will be able to help you in relation to the payment made from your account.


We do also have an FAQ community post going through all the details of this process which you might find useful. You can see this topic here.
If you have any other questions about this, don’t hesitate to let me know.
All the best, 


Hank | Social Care @ Shopify 
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