Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
Sorry to hear you are having trouble accessing your account. It is impossible for me to know what happened without looking at your store so I will just need to verify you as the account owner. In order to do so, I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will take a look for you.
Lulu | Social Care @ Shopify
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