Why cant you get support as a Partner

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Shopify Partner
34 1 10

As a Shopify Partner, theme customisations are your responsibility.

 

It's entirely normal that existing themes don't suit everyone's use-cases. We, as Partners are responsible for finding a developer that can make the changes re

Liam Merlyn | Shopify Developer
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Shopify Partner
34 1 10

As a Shopify Partner, theme customisations are your responsibility.

 

It's entirely normal that existing themes don't suit everyone's use-cases. We, as Partners are responsible for finding a developer that can make the changes required.

 

Stop with the "The world owes me" attitude.

Liam Merlyn | Shopify Developer
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Shopify Expert
537 24 96

Not all Partners are focused on or have webdesign skills, some specialize in SEA, SEO, marketing, etc. If I as a Partner specialize in store customization or app development, is it my responsibility to find a marketing or SEO specialist if my client needs one?

 

That said, I don't think expecting Shopify to do theme customizations for free on trial or dev stores is reasonable. If I, as a Partner, don't have the skills to serve my client, I point them to someone who has those skills.

★ ThemeUp: Nifty Upgrades for your Shopify Store ★ https://themeup.net
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Tourist
10 1 0

I agree, but what you are missing is the poor response from Shopify, it is in fact a relatively small change in the code of the Theme once you work out how the Theme works.

 

I was quite interested to see what Shopify's response would be to us as Partners SELLING their platform.

 

Telling a developer that is a substantial change in a Theme we would all know to not be true, so thank you for your comments, taken on-board, I have learnt enough about how Shopify value there partners to make a decision.

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Tourist
10 1 0

Thank you for your comments, what I was trying to get from Shopify is what support they do give to Partners who SELL their platform and we fond that out.

 

Changing header background colours should be an easy process, but the response given by Shopify support as to why they could not help was poor. It took us 30 minutes to fix, once we worked out how the Theme worked.

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Tourist
10 1 0

All sorted, but thank you for the offer.

 

And I have said to everyone else who posted, I really wanted to see what support as partners we would get  from Shopify and I have now found that out.

 

I stand by my comment, telling a partner that its a substantial piece of coding was not correct, it was not substantial and would took one of their developers about 10 mins to work out what was needed as they are use to the Theme, it took us about 30 mins and we did not know the Theme.

 

Thank for your comments, its been an interesting experience using Shopify.

 

 

 

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Tourist
10 1 0

All sorted, but thank you for the offer.

 

And I have said to everyone else who posted, I really wanted to see what support as partners we would get  from Shopify and I have now found that out.

 

I stand by my comment, telling a partner that its a substantial piece of coding was not correct, it was not substantial and would took one of their developers about 10 mins to work out what was needed as they are use to the Theme, it took us about 30 mins and we did not know the Theme.

 

Thank for your comments, its been an interesting experience using Shopify.

 

PS - I should say my comment were not directed at the developers within the forum, but aimed at the response I got from the Shopify Support

 

 

 

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