Какие приложения можно удалить после публикации - What applications can be removed after publication

Olivia
Shopify Staff
Shopify Staff
579 58 113

Thanks for your reply, @GLEZANT.

To address your comments in order, the best way to reach out to your theme's developers for Shopify-developed themes is to contact our 24/7 Support team directly. They will be able to determine if we can support your request, and if so, forward it on to our in-house Theme Developers. 

For any app-specific questions, you must reach out to the App Developers for support directly as they will be able to provide the best guidance. Also make sure to provide your feedback to them directly so they can improve future resources and make for a better experience overall.

Lastly, I was happy to look over your site, and I certainly didn't run into any load time issues. Based on what is publicly accessible, I used Chrome Developer Tools to pull the following load information: 

13-40-eltad-9swbb

A typical unedited Shopify theme makes between 25-50 requests, and your site is currently making 43 which is well within this range. Your total load time also came in at 1.30 which is fairly impressive. 

If there's anything that's particularly concerning you about your online store speed, let me know and I'd be happy to take a deeper look.

Warm regards,

Olivia | Social Care @ Shopify 
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GLEZANT
Explorer
67 4 5

First of all, of course, I contacted the service 24/7, they closed negotiations with me. When the text of our negotiations was sent to me, I was trying to get an opportunity to contact the developer. My last wish was: to enable communication with the developer or communication with the administration of this service (to understand why I am being prevented from doing this). They stopped correspondence with me.

My speed is 53, which is lower for similar stores on Shopify. But the most unpleasant thing is that this speed drops for reasons I do not understand. Optimizing images does not give any results. Other optimizations also do not solve the problem, but just the opposite. When using the AVADA application, when I optimize the product page, they tell me that I have no pictures at all and are recommended to insert them on the sheet !!! This is despite the fact that the pictures are in the place that is reserved for them in this topic and there is even a video.
I would not be at all interested in speed if the site had a flow of customers comparable to the flow of similar products in Etsy!
I uninstalled several apps, no positive speed changes.
I would not like to invest the pensioner's meager funds in advertising until I am sure that the site is working stably.

Owl.jpgEtsy 2012-2021.jpgGlezant.jpg

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Olivia
Shopify Staff
Shopify Staff
579 58 113

Thank you for your detailed response, @GLEZANT.

I'd definitely like to address your concerns right away and share more insight on what you can expect when contacting our Support team for theme assistance. Our Support team plays an important role in triaging requests and identifying what we can and cannot support. 

This triage environment allows us to help more merchants at once, and ensure that our Theme Developers allocate their time to making important site edits. Furthermore, our Support team is highly trained to answer online store speed related questions and provide further guidance when possible. 

Our in-house Theme Developers do not assist with improving online store speeds as speed changes occur after merchants have customized their theme either through images, apps or custom code. For further assistance with improving your store speed, connect with Shopify Experts directly. 

Several factors impact your online store speed, including: 

Based on the screenshots you shared, it appears you have unused Javascript running throughout your site. Apps sometimes inject scripts into your theme, which are not automatically removed when you uninstall the app


The screenshots and speed insights I previously shared with you are for your home page. If you are experiencing site performance issues throughout other parts of your site, I highly recommend taking a deeper look at injected scripts throughout your entire theme code. Diffchecker, is a great online tool you can use to compare modified files against your original theme copy. 


I sincerely hope you will find this information helpful and use it to your store's advantage. If you have any further questions related to my response, don't hesitate to reach back out.

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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GLEZANT
Explorer
67 4 5

I can’t dig into the code and remove scripts from there (I don’t even know what it is). Your experts gave me a whole list of things to fix. And everyone wants to sell you something of their own. There is no way to objectively check what you really need to fix. When I asked them how much it would cost me just to remove the scripts, they stopped responding. Any communication with specialists is not credible. It is very unpleasant that at first they tell us how simple everything is, and then it turns out that we have to pay. I believe that honesty is needed from the very beginning. In order not to create the illusion that anyone can take a free theme, customize it and sell it. Why, before using applications, we are not warned that later we will have to face the consequences of using them.
I still don't understand, can anyone help me with removing scripts for free? How much could it even cost?
And I haven't heard why my free theme is perceived by search engines as completely without images, although they are? Is it again my fault or the mistake of the developer, with whom I am not allowed to contact?

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Olivia
Shopify Staff
Shopify Staff
579 58 113

Thanks for following up, @GLEZANT.

I would like to emphasize that the information we have shared here is publicly accessible and it certainly is not our intention that you feel misled. Search engine optimization and site speed are key factors of any e-commerce business, and we work very hard to provide you with the tools and information you need without relying on a developer. 

If you're not familiar with working with code or comfortable following our guides, I can recommend that you start with a fresh unedited theme that would not have the customizations you previously made.

While I am not familiar with any developers that offer this kind of assistance without an associated cost, I encourage Partners and community members to share any feedback they have with you here.

If you have any other questions for me, I'd be glad to assist.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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