Mobile store is freezing ...help...no sales for 3 days so far

PBOutfitters
Excursionist
14 0 3

Help.  My mobile store is freezing after using it for about 1 second.  Navigation bar will not even respond.  I have made no changes and this started I am guessing Sunday 8/16/20 since I have no orders since then.  I am losing so much business!  Page Speed tools are not giving any clue that it is freezing.  Any ideas on troubleshooting would be so helpful.  Thank you.

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Jayvin
Shopify Partner
162 24 34

Hi,

Maybe you could share your store link so that we can have a look.

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PBOutfitters
Excursionist
14 0 3
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PBOutfitters
Excursionist
14 0 3

I have narrowed down the problem but have no idea how to troubleshoot it.  All mobile screens are freezing after hitting the 3-bar navigation.  This is happening even in the admin screen when I view the store for mobile.  Any help would be appreciated.  I am loosing so many sales on mobile.

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jazz-jay
Shopify Expert
3 0 0

Hi,

I see that there are some font loading issue on your shop. Those fonts are loaded from this file:

https://cdn.shopify.com/s/files/1/0018/5591/4033/t/20/assets/theme.scss.css?v=10071501608910753794

The 2 fonts below seems to be causing some issue when loading:

//cdn.shopify.com/s/files/1/0018/5591/4033/t/20/assets/chiko-icons.eot?%23iefix
//cdn.shopify.com/s/files/1/0018/5591/4033/t/20/assets/pxu-social-icons.eot?%23iefix

You will need to replace the %23iefix with #iefix

And this might solve your issue.

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PBOutfitters
Excursionist
14 0 3

Thank you so much for looking at this.  Can you please clarify the fix you are suggesting?

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PBOutfitters
Excursionist
14 0 3

I see those files referenced in the CSS.  They are using the #iefix.  Am I missing another place where the reference might be to %23iefix?

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