when I go to a certain product page my store freezes up

Manenecessity
Excursionist
36 0 15

Hi! when I go to a certain product page my store freezes up and a popup comes up saying the page is unresponsive. I have no clue why this is happening. please help. my url is 

 

https://mane-necessity.myshopify.com/admin/themes/120731041952/editor?context=theme&category=gid%3A%...

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Speedimize
Shopify Partner
289 46 122

Hi @Manenecessity 

Hope this message finds you well.

Can you share your live URL of this product, please? 

Because with this link in the theme preview, we can't see anything. 

Hope that's possible. 

 

We Speedimize your store
Have a problem with speed performance, send me email here: hello@speedimize.io


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Manenecessity
Excursionist
36 0 15

@Speedimize it's happening in the backend of my shopify when I go to customize my site. it's not saying I have a broken html or something like that 

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oreoorbitz
Shopify Partner
132 14 78

This is really the wrong forum for this question. Also I think in this case you're justified in contacting support shopify directly.

Available for freelance. I specialize in speed improvement and theme development.
https://www.upwork.com/fl/orionholmes
Speedimize
Shopify Partner
289 46 122

Hey @Manenecessity 

Thanks for getting back to me so quickly.

In this case, we are not able to help you. It's better to contact Shopify Support. 

 

We Speedimize your store
Have a problem with speed performance, send me email here: hello@speedimize.io


If our advice was helpful please LIKE or ACCEPT SOLUTION