3D Secure

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Hi there,

 

We are facing a big issue right now as we cannot use any of the Payment gateways out there.

We have ePay as our Payment gateway provider which is an on-site Gateway but right now we're getting the input your Cardinal Credentials and we cannot use ePay anymore. 

 

Can somebody help here?

 

Thank you,

Cristian 

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Shopify Staff
Shopify Staff
920 58 114

Hi there @Exult!

 

Don here from Shopify. :)

 

While we can't comment on the availability to you of any third-party payment options, if you can confirm where your store is based we can provide a full list of the payment gateways available for use there so you can explore all of your options.

 

Just let us know in which country your store is based so we can share that list and you can see if there are any viable options available to you.

 

All the best!

 

 

Regards,

Don

Don | Social Care @ Shopify
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Don,

 

I'm using Shopify for more than 2 years now, I know the list better than anyone here. 

Our business is based in Romania. 

Our biggest issue is the 3D SECURE, which right now is causing a lot of issues.

We are asked for the CARDINAL Credentials in order to proceed with on-site payments. 

Cardinal are unreachable, and right now it seems they are the only ones accepted, which DOESN'T make any sense.

We are stuck here with everything and we really need a solution. 

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Shopify Staff
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Hi again @Exult!

 

You can see the full list of payment gateways available in Romania here.

 

As above, we can't comment on the policies or processes of these external companies, but if your requirements relate to 3D secure/PSD2 requirements, you would just need to reach out to any of the companies to see how they have accommodated this requirement (or otherwise).

 

A quick search online for the first option available there, 2checkout, shows that they have materials available online about their PSD2 compatibility.

 

It is quite possible that all the options which are available there would have some sort of compatibility with this requirement though again you would need to liaise with these external companies yourself to confirm this and inform your choice of payment gateway moving forward.

 

Best of luck with this and let us know whenever you have further questions about Shopify.

 

 

Regards,

Don

Don | Social Care @ Shopify
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Hi Don,

Felipe here from Philippines.

We would ask regarding 3D Secure enabling to my shopify account and I've using Visa Cybersource Payment Gateway.

But Cybersource requiring fully 3D Secure transaction and their recommendation is contact shopify to configure Cardinal Credentials.

 

I tried to browse to your help guide and found out that need to sign up to cardinal and load to payment settings of your Shopify admin.  But this settings is not available to my shopify dashboard.

 

Can you help me what will be needed to configure to my shopify.

 

By the way Cybersouce Payment Gateway required 3DS 2 Payer Authentication as integration in SOAP API.

Also may I request a procedure or process to enable 3D Secure in my shopify.

Appreciate your quick response.

Thank you so much.


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Shopify Staff
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Hi there @cedierickg!

 

Don from Shopify once again.

 

I'm afraid I don't totally understand your query here just yet.

 

If your Shopify store is based in the Philippines, you would be able to use any of the following payment gateways.

 

I don't see the gateway you mentioned there on that list, which would mean it is not available as a payment gateway integration there.

 

You can instead select from any of the available gateways listed above in addition to offering alternative payments and/or manual payments in your store.

 

All the best!

 

 

Regards,

Don

Don | Social Care @ Shopify
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I am using Cybersource as payment provider and Visa and Mastercard for accepting payment methods to my Shopify account. Okay, here in the Philippines all credit card issuing bank required a fully 3d secure transactions or else non 3D Secure transaction it will be rejected. Can you help us what should be need to do enabling this 3D secure features and authenticate the payment with 3D Secure.


And I have found out some guide in Shopify help community that there’s an additional third-party payment gateway to connect and sign up and these the steps below.
1. Sign up for cardinal and Cardinal will contact you within 5 business days with a contract and further instruction.
2. Enter your cardinal credentials into the payment settings of your Shopify admin.
Is this the solution to enabled this 3D secure and what credentials that will be issue by Cardinal? Also, may we know from my Shopify account what needed to subscribe to have this features.


And other scenario if Cybersource provides Cardinal Credentials what will be the configuration and how to configure this to my Shopify account.

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Shopify Staff
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Hi there @cedierickg!

 

Don from Shopify once again.

 

As in my earlier response, it does not appear that the gateway you are referring to is on the list of gateways supported for your region.

 

If you feel you might be able to connect this gateway as a manual or alternative payment method, you should reach out to the gateway you are referring to here to ask them about how they might integrate with Shopify.

 

Otherwise, you can use any of the gateways which have created an integration from the list I shared earlier.

 

Let us know if there's anything else you'd like to know about here!

 

Are you still getting set up for your online store?

 

 

Regards,

Don

Don | Social Care @ Shopify
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Dear Don,

CyberSource is among the accepted third payment gateways in Lebanon. The acquiring bank here in Lebanon requires to have 3D secure (payer authentication) active in CyberSource in order to finalize the setup. Otherwise, the payments would be non-compliant.

Further to reaching our CyberSource, they mentioned that they already activated the 3D secure for our merchant account, but we understand that the coding in Shopify needs to be updated in order to "call the 3D secure services". Also, they shared their open source documentation below

CyberSource Payer Authentication Using the Simple Order API

https://developer.cybersource.com/library/documentation/dev_guides/Payer_Authentication_SO_API/Payer...

Please advise how to proceed.

Elie

 

 

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Hey  @eliematta , did you find any solution yet?? I am having the same issue here. Not able to configure cardinal credentials provided by cybersource into shopify backend. Please respond !!

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