Aria here, I'm on the Social Care team at Shopify.
If your payment gateway was in test mode when the order was placed, no money was taken from the customer. You can cancel the order if you want to but it won't matter if you do or not if it was in test mode.
It might be best to explain to your customer a real order wasn't placed.
Let me know if you have more questions.
Social Care Guru
When you said you were in test mode, I was under the impression you had put your chosen payment gateway into test mode. If you are just referring to the fact your store is still in the free trial period, that is a different matter.
You can make legitimate sales during the free trial period, only if you have selected a plan and entered your credit card details. We never bill for a plan until the trial period is over so you still get full use of the free period.
If you received an order and the payment gateway was NOT in test mode, you will receive the money.
If you are unsure of any of this, we can help you. It makes it a lot easier if we can access your store to see exactly what was going on. We can only do that if we authenticate you so it's easier if you contact us by phone, chat or email. I did check the email address you use for forums to see if it is connected to a Shopify store but it doesn't look like it is. If you do want us to check out your store for you, our contact details are here.
I hope that helps!
Social Care Guru
I may be encountering this exact issue and need some clarifications.
My Webstore went live and i transacted an item via apple pay through the shopify/stripe payment gateway. I did not realize that my payment gateway was still in test mode until the notice poped up on the order
May i confirm if the payment will be received by us?
In the timeline, it says
$ xxx will be added to your Oct 5, 2018 payout.
$xxx amount was processed on the Visa Ending XX via apple pay
Message: Transaction approved
Hope for some advice, Thanks!
I have the same issue. I didn't realize that I was on Test Mode until I saw the message on the order.
In the timeline:
1. The customer used a real credit card and it gave the error message about the Test Mode. I believe this is the correct behaviour
2. Bu then in the next line item, I found out that he then used Google Pay for payment and I got the following info:
- Test - TRUE
- Card Details: Visa xxx
- Status: Success
- Type: Sale
Is this transaction successful? Did payment actually happen? Appreciate your prompt response.
Hi, i placed an order on my own shopify store (thankfully it happened to me and not a potential customer) and i didn't realise the payment gateway was in test mode. The full amount was debited from my account, but part of the order is not showing with 2 of my print provider but is showing with the 3rd provider and has been fulfilled.
Since it is not showing the order with the other 2 providers, should i refund and re purchase???