A order was fulfilled but i was in test mode

bncc
New Member
4 0 0

I'm trying to cancel a test order too, that I did as I was charged the shipping and taxes on my monthly shopify invoice and now in order to cancel the order (to get my refunded the shipping and taxes) as required, I have to cancel the fulfillment BUT I don't have an option to "CANCEL FULFILLMENT". Help?!

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Reg07
Tourist
5 0 1
Hi,
I was advised by the tech team to refund the amount deducted.
bncc
New Member
4 0 0
Even if it was me who did the test order?

#- Please type your reply above this line -##
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Reg07
Tourist
5 0 1
Yes!! That is what I was advised and they refunded the amount debited..
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bncc
New Member
4 0 0
Okay I'll give it a try!

Many thanks!
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Reg07
Tourist
5 0 1
You're welcome. I'll find the thread with my conversation to the customer
support.
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skonrad
Tourist
4 0 1

Hi,

I accidentally forgot to turn off test mode when I lauched my store. someone tried ordering but they kept getting the message that it is in test mode. they contacted me and I turned if off and then their order went through and it says that its been paid for but on my sales section it still says that I have $0 in sales. 

how do I know that its actually been paid for?

Thanks

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Reg07
Tourist
5 0 1
Hi,
If you open up the order, scroll down, there should be a timeline of which
payment method they chose. Visa, PayPal etc... Then you have to capture
payment for the sale to go through. But If this was in test mode, you could
always refund the customer & email them explaining, your store was in test
mode.
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