I would like to know if I can retroactively change the payment method on an order. i.e. Change a debit card purchase order to a credit card purchase.
We are using the Shopify POS system at our store's physical location. Sometimes, one of our staff will punch in the wrong payment method at the cash, for example saying it was a credit card purchase when in fact it was a debit purchase, or VISA vs Mastercard. This becomes a problem for our bookkeeper as there are material differences between payment types when reconciling at the end of each period.
Looking at the Orders screen, it does not seem possible for us to edit the payment method on an order. Is this true? Can I not retroactively change the payment method?
Any assistance would be much appreciated. Thank you.
I'm really surprised this hasn't been fixed yet. We have just started using the POS and staff will sometimes accidentally hit the wrong payment method button - it happens, it's human error, but it's ridiculous that it can't be fixed. This will be a massive problem for us in terms of accountancy. Can anyone from shopify let me know if this issue is ever going to be addressed?
This is really crucial for us to be able to do. We are only human and occasionally make mistakes! We also need to retrospectively amend payment amount as sometimes a mistake is made with the card payment. Not being able to correct is going to cause accounting issues.
Please look into adding this as a feature asap.