The last twenty or so orders I have had to do manually. The customer orders and pays. I get the notice that the sale took place, but it isn't being sent to LuluXpress directly like it is supposed to do.
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Thank you for getting in touch. The Lulu xPress app is a third-party application built and developed by Lulu Publishing, and they are the ones who offer direct support for issues with this app. You can reach them at firstname.lastname@example.org and 1 (844) 212-0689.
Victor | Shopify Social Care