Account cannot currently make live charges?

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Need help desperately... We have a basic shopify plan $29/month. We embedded shopify buy buttons on site. When you go to purchase you fill out name, address and card info- then when you click to buy it says " This account cannot currently make live charges. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed." 


Payment merchant services is Stripe and we have already been on phone with them- all is good on their end and the stripe account is activated. What could be causing this? Website is 

***Also please see attached screenshotScreen Shot 2020-06-22 at 3.56.37 PM.png