Account on hold

New Member
1 0 1

Hi,

 

just wondering how long usually shopify release account that on hold?

its very frustating since it affect my business, customer cant do purchase and i dont get my pay out as well.

i send the document that they asked but havent heard from them.

anyone know how long??

thanks.

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Shopify Staff (Retired)
Shopify Staff (Retired)
161 0 14

Hi Fani!

Thanks for reaching out! If you check your email inbox you will see I have followed up with you regarding the above issue. Feel free to follow up with me in that ticket and I will gladly assist you further.

Looking forward to your response!

Andrew
Shopify Guru
support@shopify.com

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