That sounds like a frustrating situation to be in. Without looking into the account, I can't provide insight into why the hold was placed, so I've shipped you an email to get this reviewed. If you can follow up there, I can get the ball rolling on helping to get this resolved.
Please can you help, I have sent an email to support my account is being reviewed and payments on hold, ive had an account with you guys for years and years this has never happened before, please can this be sorted out as soon as possible, I dont want to remove this as a payment option for my customers but cannot purchase more inventory when you are holding my payments!!
To provide some context, our banking partners and Payments team conduct regular reviews for businesses that use Shopify Payments. If an account has been placed on hold, then it typically means that our teams will need further information before payments can resume. In most cases, you should see a banner in your admin requesting documentation. Though, depending on the situation, it may require an escalation. For this reason, I have sent an email titled "Shopify Forums Support" so that I can verify the account and review this further.
To verify your account, I will need you to reply to the email as I can not assist with this question through a public forum.
I'm sorry to hear that you're having trouble with your Shopify Payments account. When money is on the line, it can be quite impactful, especially during these difficult times. Our Captial team has a turn around time of 1-3 business days, which may be the reason behind the delay as Friday was a holiday. Also, our email support has a typical turn around time of 48-72 hours, depending on our current ticket load. For immediate assistance in the future, I would recommend contacting us via phone, chat, or through social media on Twitter or Facebook.
Given the sensitive nature of the situation, our general support is unable to provide support on these topics but can reach out to whomever you have been speaking with from our Captial team. I can not speak to your ticket here in a public forum, but I can verify the account to have this reviewed. I've sent you an email titled "Shopify Forum Support." If you can reply to that email with the requested information, then we can get the ball rolling on finding a solution.
I've sent you an email title Shopify Forum Support. I will need you to reply to the email to continue the request.