Action required: Shopify is requesting a document from you

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Art80
Tourist
7 0 2

Hello,

Our company is on the way to launch online sales. We are packaging our products right now to deliver them to the US market. We have developed our own online store using Shopify API and payment/checkout system.

After making several transactions by ourselves we've received an email suspending payouts and requesting information to confirm we are a safe business, which we appreciate and ready to provide. I just want to clarify some points, to provide the correct information to the Shopify team, so any support would be appreciated.

Photo ID - Front

Government-issued ID (e.g. passport or driver's license)

Photo ID - Back

Back of Government-issued ID (e.g. passport or driver's license)

Government Photo ID 2 - Front

A second piece of government issued identification, such as a driver’s license

Government Photo ID 2 - Back

A second piece of government issued identification, such as a driver’s license

Our company is based in the US, but the shareholder of the company does not live in the US and is not a US citizen. Is it ok to provide his information?

 

Proof of address

Utility bill (e.g. water, electricity, or gas bill from the past 3 months), lease agreement (dated) or property insurance (dated)

Should it be proof of address he is living in, like the house he is renting? Or company's bill/lease/insurance to prove the company has a real address of operations?

 

Proof of business association

Business license, business registration documents (with company number) or business tax filing record

Would EIN from IRS work?

Would Certificate of Incorporation work?

Any other options?

 

Proof of Inventory

Dated invoices from supplier outlining quantities or dated manufacturing agreement

This is clear.

 

Shipping information

Examples of 10 verifiable tracking numbers (include courier name + Shopify order number) or 10 dated post office receipts

Did not get what is it exactly. We have not delivered any products to customers yet. Are these proofs of deliveries of our products to our customers?

 

Social media links (related to your business)

Add them in the comment box or attach a document that includes the links

What if we don't have any besides the web-site? 

 

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Brie
Shopify Staff
Shopify Staff
558 44 94

This is an accepted solution.

Hey, @Art80!

I'd be happy to go over these with you. 

Regarding government IDs: 

We do require US government identification. In special cases a non-US ID may be considered, however we don't recommend it. If you do choose to use the non-US ID, be sure to add a note explaining your situation. That said, the representative added here doesn't necessarily need to be the account owner. This just needs to be an owner or senior executive of the company, who exercises significant control and who has the power to ensure compliance with our Shopify Payments Terms of Service.

Regarding proof of address:

This will be for your business' address, to prove that the business is operating out of the United States. 

Regarding proof of business association:

Your EIN will suffice if you are an LLC or Corporation, however if you are a Sole Proprietorship then this will need to be an SSN.

For the shipping information and social media, you should be able to leave these blank with a note (if given the option), explaining that you don't have them yet. I will check on this and get back to you. Cheers! 

 

Brie | Social Care @ Shopify 
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Brie
Shopify Staff
Shopify Staff
558 44 94

This is an accepted solution.

@Art80 -

To add one thing to the above in the meantime, the proof of address would be a personal address in the case that it is a Sole Proprietorship. Just to clarify! 

Brie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Art80
Tourist
7 0 2

@Brie Thank you very much for the very detailed explanations. Let me ask for some details to make sure I get everything correct:

Regarding government IDs:

Understood it's highly recommended to be a US government identification.

  1. One of our seniors has a Limited-Term identification card. Is it OK it's temporary, and he is not a US-citizen, but living in the US?
  2. There are two IDs asked to be provided by Shopify's request. What should be the second one if the first one is as mentioned above?

Regarding proof of address and proof of business association:

Understood EIN is sufficient as we are Corporation.

  1. Is it OK if our current physical and operations office address is different from the one in EIN because of our lawyer is working from another location?
  2. You said, "This will be for your business' address, to prove that the business is operating out of the United States". Is it a mistype, and you meant inside of the US?

 

Thank you in advance for anwering.

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Brie
Shopify Staff
Shopify Staff
558 44 94

This is an accepted solution.

Hi, @Art80!

First to follow up on the above regarding your shipping information and social media, I checked with our team and you can just leave these blank. That said, please leave a note in the comment section explaining why you do not have these, to avoid any unnecessary back and forth with the review team. 

For the government issued IDs, the only accepted forms of ID would be the following:

  • Passport
  • Passport card
  • Driver license
  • State issued ID card
  • Resident permit ID / U.S. Green Card
  • Border crossing card
  • Child ID card
  • NYC card
  • U.S. visa card
  • Birth Certificate

They must provide two of the above. 

Regarding your proof of address and business association, there's a possibility that this may cause an issue if your business address is not what you have registered it as legally. Ultimately our review team has the final say, so I'd recommend submitting what you have and explaining in the comments section why the addresses differ. Any context you can provide will speed up the review process for you. And yes, the business' address must prove it's operating out of the United States, which means the business is being run from within (inside) the US. Cheers!

Brie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Art80
Tourist
7 0 2

Thank you @Brie !