Hank here from Shopify.
Can you elaborate a bit more about this for me? What payment gateway are you using?
But it is also beneficial to note, that if using Shopify payments, this section may be relating to your query, but I will share the snippet below also.
Let me know if you have any further questions, or if still an issue, share a bit more context, and I'll happily assist you further.
All the best,