Apple Pay Not Working

New Member
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We launched our site with Shopify Jan 20.  Apple Pay has been working fine.  This morning we noticed it is not. The apple pay icon is there, but when you select it to use as a payment option, nothing happens.  I checked the admin and apple pay is still enabled.

Any ideas?




Shopify Staff
Shopify Staff
1993 148 425

This is an accepted solution.

Hi, @hellothere2

In most cases, when Apple Pay is not working, it is a local ended issue. Could you check the following: 

1. Is Safari up to date?

2. Is your device up to date?

We also have further troubleshooting information for Apple Pay here. 

If that doesn't resolve your issue, then we'll need to look into your account.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
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