Apple Pay

prettymagnifiqu
New Member
2 0 0

Hi,

My website is nearly ready to launch but when testing I have found a problem with Apple Pay. It is available in my shop to pay for items if you buy it straight from an item's page. But if you want to use a discount code and go through to the cart and then checkout, there isn't an option to pay by Apple Pay at the end, only card or Paypal. I have followed instructions on the Shopify Help pages, but it doesn't resolve the problem. I have found similar threads on here with the same problem, but it doesn't seem to have been resolved, and they are all dated in the last couple of years. So I would like some up to date advice on this issue, and if anyone has managed to get round it and have Apple Pay as an option on the checkout page?

Thank you

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Julie
Shopify Staff
Shopify Staff
1103 105 260

Hi, @prettymagnifiqu!

Julie here from Shopify Support.

The checkout flow is slightly different when it comes to using discount codes with Apple Pay. In our Apple Pay help documentation, you'll notice a Troubleshooting section with some information on discounts. There, it states: 

Your customers can use discount codes with Apple Pay only if they enter a discount code on the checkout page before clicking the Apple Pay button. If you show the Apple Pay button on the cart page, then your customers can't go to the checkout page to enter a discount code. To make sure your customers can use discount codes with Apple Pay, you need to show the Apple Pay button on the checkout page.

You mentioned that you've been following some instructions in the Shopify Help Center; have you tried following the instructions on how to show the Apple Pay button on the checkout page?

By the way, since you're getting ready to launch your store, I also wanted to pass along our store launch checklist. There, you'll find a list of every step you'll need to complete before you can start selling. This is a great way to ensure that your store is ready for launch. 

I hope this clears things up! Do you have any big marketing activities planned for your launch?

Julie | Social Care @ Shopify 
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