Apple pay not working

Solved
Elias
Shopify Staff
Shopify Staff
869 83 115

Hey, @sarahjg50.

 

Thank you for joining the thread! I understand you're also having an error with Apple Pay, which indicates that the address is not valid. Typically, this is an issue with the Apple Pay settings on your phone, as opposed to the payment gateway on your store or your theme's coding. I've found a forum thread from Apple that may be able to help you - Apple pay billing address invalid

 

With that said, if the issue persists with Apple Pay, I'd be happy to take a closer look - Can you share a screenshot of the error? We'll need to see the type of error and the field the error is flagging, feel free to hide any sensitive information appearing on the screenshot. After that, I can check with our Technical team on your behalf. 

 

Looking forward to hearing from you!

Elias | Social Care @ Shopify 
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TR1KOS
Tourist
8 0 2

As I can see, thousands of people, over 10.000 people have this issue and is still not fixed.

I am talking with Apple, Shopify and Stripe supports for over 1 month now, and nobody can help me.

Apple told me if it works on other website is 100% a Shopify issue. And indeed, I can use Apple Pay everywhere, on absolutely any store, app, or shop or anything. 

The issue is ONLY on store that are made on Shopify and use Fast Checkout with Stripe integration.

STRIPE told me that Shopify made the integration and own 100% of the code and they have no idea about it or how it is created. So is not their fault and they cant do anything to help.

So this leaves me with Shopify. Can you do something to fix it please?

I tried it on different stores, the same adress and the same settings. And on my store, lttstore.com and other Shopify stores, indeed, it doesn't work. On cottonbureau.com and hundreds of other places, it works. I attached 2 photos so you can see.

 IMG_2685.PNG  IMG_2686.PNG

devops-bd
Tourist
3 0 2

Having this problem too. Any luck on fixing it?

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Anonul
New Member
1 0 0

Same problem here, works on any other store. I have apple pay with stripe integration.

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Subti1
New Member
1 0 0

I have the same issue too! Apple Pay is not working on shopify even if the address is valid and it is working on other websites.

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APlomer
New Member
1 0 0

I have just launched my website and tries my apple pay but a message pops up saying 'this website does  cant process the payment' but i have checked and the apple pay box is ticked to allow payments. any help would be great, thank you. 

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Ursa
New Member
3 0 0

Hello,

I think it's time for Shopify to assign a  team for solving this because it affects too many people.  I have read all the apple forum topics  regarding this issue and I have made all the suggested changes in Apple Wallet, Apple ID shipping address etc but still cannot purchase using apple pay on any Shopify site.  At this point this is clearly a Shopify - Apple Pay integration problem which has been going on for too long. 

Below you can find the screenshot from my last attempt. 

 

2.jpg3.jpg1.jpg

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nepthar2
Tourist
4 0 2

I'd just like to chime in and say this is affecting us too.

 

From what we can tell, request to our Carrier Service that originate from Apple/Google pay customers have the customer name and address1 fields stripped. This makes it impossible for us to gather shipping quotes from our partners.

 

When customers place orders through any other payment method, our Carrier Service gets all of the necessary info.

 

This problem exists on our shop for every single customer that has tried to use Apple or Google pay.

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Ursa
New Member
3 0 0

BUMP!

 

Is it possible to Shopify to respond on this matter? 

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Elias
Shopify Staff
Shopify Staff
869 83 115

Hello, @TR1KOS@devops-bd@Anonul, &, @Subti1.

Thanks everyone for joining the thread and I greatly appreciate all the details included! 

First off, I'd like to apologize for my late response, as it's been quite the journey trying to get to the bottom of this issue. I've spoken to our Technical team and passed along all the information from this thread, and they've informed me that this is something they'll need to look at for each store individually.

To help get each of your stores looked at, I've sent an authentication email to each of your registered emails. Please check your inbox/spam folders, review the next steps, and send a reply back to me. Once I've authenticated your accounts, I can have this forwarded over to our Technical team.  

I look forward to hearing from everyone!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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