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Hi there. I've been having trouble for a while getting my credit card details onto my billing method under shopify payments. The account number works but I can not find a BSB that works. I even called up my bank and they said that Credit cards don't have a BSB number and should use a Biller code but that wont work in this case. Do I use the Swift code for Westpac? The bank fits al criteria to work for shopify payments.

Shopify Staff
Shopify Staff
1209 107 129

Hi @Duplicitee,

Ted here from Shopify, thanks for posting your query! 

Are you hoping to add a credit card to Shopify for a subscription or if you're hoping to add a bank account to your Shopify Payments account? 

To add a payment method to your account for a subscription, you can do so by clicking Settings > Billing > Payment methods > Add payment method. From there, you should be able to add either your credit card or Paypal account for your next Shopify invoice and subscription plan. 

For Shopify Payments, it's not possible to add a credit card to an account. As you have mentioned a BSB number I believe you're located in Australia, would that be correct? If so, you would need to add a bank account number that is from a physical bank in Australia. Westpac and Commonwealth Bank for example are physically located in Australia and would work fine as opposed to an online bank such as Revolut (online bank accounts can not be accepted).

After that, you would just need to make sure the account is a checking/current account that can accept AUD and BECS transfers. A 6 digit Bank State Branch (BSB) number and a 5-9 digit bank account number can only be accepted as shown here for example. More information can be found in this guide too if you would like to take a look. 

If you have met the above criteria and you're still unable to connect with Shopify Payments, I would recommend reaching back out to your bank for more information as they should be able to provide a 6 digit BSB number for a bank account. 

Please let me know how this goes! 

Many thanks, 

Ted | Social Care @ Shopify 
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