I have a question about setting up my bank account. I live in Australia, have an Aus bank account but when i go to payments to provide my bank details it comes up with my banks routing number and account number. Is this my banks BSB number? I tried contacting support and they were unsure of Australian Accounts.
Hank here from Shopify. Really great question!
I researched, found out and can confirm you are correct, you would need to input your bank's BSB number into where it states the Routing number should go.
Once you have that added to your Payment Providers screen along with your Bank account number, this will be where your Shopify Payouts would be sent going forward.
Let me know if the above worked for you!
All the best, Hank
There may be a few reasons for this message not appearing for you, is your friend located in Australia also?
Then currently, is the BSB number working for your store and you are able to receive payouts?
Lastly, are you and your friend using the same bank for the payments? It may just come down to a few reasons, but can you confirm the above for me?
When setting up my account details in Australia, Shopify simply will not accept my BSB number. It is a six-digit number 123-123 or 123123. Either way, this is entered it comes up as invalid and will not let you proceed. I have entered several bank account BSB numbers for both UK and Australian bank accounts and the same invalid message comes up. My accounts tick all the boxes required by Shopify.
When you talk to Shopify support they can NEVER help with anything worth knowing, they always say after about half an hour of stuffing around that they will escalate the issue and that someone will get back to me, this virtually NEVER happens.
I think Shopify offers very poor customer support. Let's see how this goes.