I’m Helen from Shopify Support. Thanks for reaching out today. Let’s get to the bottom of this!
The specific requirements for the bank account that is used for your Shopify Payments payouts are outlined in our Help Doc here.
Therefore, could you please confirm the following:
If your account meets all of the requirements above and you are still not able to connect, please let me know. I’m here to help get this resolved for you.
I’m sorry to hear that you are having trouble connecting your bank account to your Shopify Payments account too. I’m here to help.
Have you already confirmed that your account fits the requirements listed in my post above?
To define some items in that list more specifically, these types of bank accounts can result in an error message when trying to connect, because they are not able to receive payouts through Shopify Payments:
Let me know if your bank account fulfills all of the requirements, and I will continue to investigate this for you.