Bank account wrong

Tbennett92
New Member
1 0 0

So i set up my business bank account and I must have entered the wrong number in. It verified through my bank and shows the last 2 numbers correct. But it won’t payout my account. And when i go to change it back to my personal account, it says the bank account info i entered is wrong from the old account. What do i do?!

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Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1782 193 540

Hey there, @Tbennett92 

 

Bo here from Shopify Support! 

 

I am really sorry to hear that you are experiencing this issue, I can understand how this would be stressful for you. I will be reaching out to you via email directly to authenticate you as the owner of the account and get the appropriate team to look into this and update this for you. I will need you to respond to that email directly confirming the myshopify.com address of your store as well as some other authentication information as per my email instructions.

 

When it comes to time-sensitive, account-based issues it is always best to reach out to Shopify Support in a more direct manner.  If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email. I’ve made this quick video here to show you how. You can also reach our Support team @ShopifySupport on Twitter or through Messenger on Facebook here

 

Al the Best,

Bo

 

Bo | Retired Staff Member

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HenryPlatt
New Member
1 0 0

im having the same issue can some please contact me for authentication. 

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Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1782 193 540

Hey there, @HenryPlatt 

 

I must stress as I did in my previous comment; when it comes to account issues such as this you should be reaching out to Shopify Support directly as these threads can go unmonitored - I could be on annual leave and not see this thread for weeks. I will be reaching out via email to authenticate you now and get this looked at but in the future - always contact Shopify Support directly through the Help Centre or Social Media as these threads often go unmonitored. 

 

Speak Soon,

Bo

Bo | Retired Staff Member

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