I opened my store a few months ago, but decided I was going to close my store before the 3 month trial period expired due to challenges with COVID-19. My free trial was supposed to expire on August 13 because that is when I opened my store, but I was just billed today (August 11) for $30.00. I really cannot afford this charge at the moment, and I was disappointed to see that Shopify billed me prematurely like this.
One of the primary reason I chose Shopify over other e-commerce solutions was I heard the customer service was great, so I was really hoping I could get a refund for the premature charge. I would also like to close my store for the time being, and I may decide to start a new one with Shopify when the economy starts to recover. Thank you!
Karlie here from the Shopify Support Team! I can definitely look into this for you. Are you wanting to close your store and put in a refund request? If so, we can take this conversation to email so that I can look into your account for you. To make sure that this charge wasn't a monthly subscription charge, can you review the invoice from within your Shopify Admin> Settings> Billing and click on your recent invoice. You should be able to see the invoice details there. If the charge is a subscription charge - let me know here and I'll send you an email from the email address you have on account for your Shopify Forum account.
Looking forward to hearing back from you!
Hello again, @Ncha!
Karlie here! I've gone ahead and sent you an email to the same email address on account for your Shopify Forums Community account. Just simply reply back to that email and we can get started on looking into that charge for you.
Looking forward to hearing back from you via email!
I'm sorry to hear that you're experiencing issues with your Shopify invoices as well. Our team would be happy to look into this for you. You can reach out to our team by chat, email or callback by following the prompts in our Help Center, here.
Thank you for reaching out!