Billed for app subscription, refund please

FlimdeJong
New Member
2 0 0

Dear Community,

 

I upgraded a app accidentally to a monthly subscription. I believe this app was called AMP by Shopsherrif. I contacted them directly, they said they saw it and they would refund it if I would get billed for it. I just had to send the invoice number. However, I just paused my shop, I got charged for 9$ for the subscription App but I can't see the invoice number because it won't allow me to get my billing information from my shop. I also can't send Shopify an e-mail directly, because my shop is paused.

Maybe a representative here could help me out?

 

Kind regards,

Flim de Jong

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I think you can email them with the email you used to register to your Shopify store in the first place.

ConnectPOS - Shopify POS app for PC, Android, iOS, omnichannel retail, inventory control.
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FlimdeJong
New Member
2 0 0

Can't find their e-mail anywhere.

 

Can't contact customer service because I need to be logged into my shop but I can't because I have put it on pause

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