Billed for app subscription, refund please

[FlimdeJong]

Dear Community,

I upgraded a app accidentally to a monthly subscription. I believe this app was called AMP by Shopsherrif. I contacted them directly, they said they saw it and they would refund it if I would get billed for it. I just had to send the invoice number. However, I just paused my shop, I got charged for 9$ for the subscription App but I can't see the invoice number because it won't allow me to get my billing information from my shop. I also can't send Shopify an e-mail directly, because my shop is paused.

Maybe a representative here could help me out?

Kind regards,

Flim de Jong

[hnosc]

I think you can email them with the email you used to register to your Shopify store in the first place.

[FlimdeJong]

Can't find their e-mail anywhere.

Can't contact customer service because I need to be logged into my shop but I can't because I have put it on pause