Our business has 5 locations where shipping is handled from a warehouse. Multiple locations would feed the inventory and fulfill the order while shipping was calculated from one address. Internally we would transfer products over within the day for the warehouse to ship.
Due to COVID-19, we had no choice but to turn on the in-store pickup feature which forced us into 'multi-origin' shipping. The multi-origin shipping is combining rates at an absurd level despite shipping taking place from one address.
One order we received had items coming from three stores and charging over $75 for shipping. When in fact, it costs us only $23 to get it out. We had to take this order manually away from the platform to keep the business. The idea of 'combined rates' helping merchants is creating extra steps and turning customers away. Our abandoned cart rate is through the roof.
Shopify suggested an app at $85 a month to potentially alleviate this issue or suggested hiring a developer to create a custom app. Though I understand some advanced features and wants require third party apps, why is Shopify ignoring so many retailers complaining about a 'combined rate' issue? How do you justify paying for Shopify Plus if it can't calculate shipping costs.
Why don't merchants have the power to pick between a 'combined-rate' or a single origin rate?