I try to launch my store , i chose monthly plan then entered all of my card information when i clicked "save changes" it says "we were unable to access your payment" please help me to solve this problem!
İ tried many times but nothing changed ş then they send me this email -
Your Shopify account has been frozen because multiple attempts to collect payment for your Mar 3, 2018 have failed. Your customers can’t access your store or place orders.
In most cases, you need to update your billing information with a valid payment method.
What should i do?Thanks in advance
My name is Alex, I'm a guru here at Shopify!
So sorry to hear that you're experiencing issues making that payment! If you've tried entering your card number several times and it's still not working, you'll want to check that card to make sure that it's a supported method of payment. Currently, we're able to support only standard credit cards for payment of a Shopify subscription - it may not work if you're using visa debit or a prepaid credit card option.
If those have been ruled out, I'd suggest reaching out to your bank to make sure that there's no issues with the card itself. And not to worry - your data is all saved for you, so as soon as you're able to make that payment you'll be able to resume working on your store right where you left off!
Hope that's helped! Please feel free to let me know, and you can always give us a call or start a live chat at any time. We're open 24/7 for your convenience and always happy to assist!
Alex | Shopify Guru
Sorry to hear that you've been experiencing an issue with our billing system. I've gone ahead and sent you a follow up email requesting access to your store so I can help get this resolved. If you could follow up there at your earliest convenience then we can get the ball rolling on getting your account back online.
Could you tell me which country you're based in? Debit cards aren't a support payment method, however; if you are based in India, then I do have a few troubleshooting steps you could try. We also provide payment for the monthly subscription via Paypal to specific regions as well, which can be used if your first payment method isn't accepted.
Thank you for confirming! Here are a few steps you can take:
If the error still persists, you will need to use a valid credit card, or Paypal as these are our only supported method of payments for the monthly subscription.