Can not place an order with my credit card and stripe

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New Member
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Hello,

I simulate an order with my credit card on my own website and I have this error message:

This connected account cannot currently make live charges. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed.

website : https://capucoa.com/

 

I activate my account by filling in the information. And I specify that there is money on the bank card.

 


 

 

 

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Shopify Staff
Shopify Staff
748 42 134

Hey, Cem !

Katy here from Shopify. Thanks for posting. ?

I'd love to help you out where I can here. This is a message that is coming from the Stripe Payment gateway directly. As you seem to have everything set up correctly, it sounds like your account might have been in Stripe's Test mode when placing this order, would you be able to check on this for me? 

Other than this, if everything has already been submitted and set up, I'd then suggest reaching out to Stripes customer support directly to help review this with you. You can reach them here.

I hope this helps you out. 

Katy

Katy | Social Care @ Shopify
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