Can only see Paypal as payment option

Filio
New Member
2 0 1

Hello. I am new to the online shopping world...

I have set up a Shopify shop (not activated yet) and also just set up a stripe account as well as Paypal account. These are the two payment options I have and want to use However, at checkout, the only option that I get is Paypal. Nothing else shows, even though it says "more payment options' and even though at the bottom of my page it shows all other payment methods.

Please HELP as I am unable to find why this is happening.

Thank you in advance,

Kind Regards,

Filio

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Brie
Shopify Staff
Shopify Staff
568 48 99

Hey, @Filio

The customer won't be shown the credit card option until the very last stage of the checkout. They'll be shown PayPal first because it's meant to be an express checkout option. Are you not seeing the credit card option even at the very last step of checkout? If so, please share your store link and I can take a peak. Cheers! 

Brie | Social Care @ Shopify 
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Filio
New Member
2 0 1
Hello & Thank you for the response. It turns out that it works :). I was
misreading the page.
Thank you for your support.
Best
Filio
Brie
Shopify Staff
Shopify Staff
568 48 99

@Filio -

Any time! 

Brie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Glfixtures
New Member
2 0 0

Hello, we'd like to follow up on this thread by asking Shopify if there is a possibility to showcase other payment methods other than Paypal during check-out.

We understand that other accepted payment methods will be shown on the proceeding screen. However, we have found a large number of abandoned cart issues at this particular moment within the purchasing process - which we believe may be due to the perception of only accepting the Paypal payment method.

While we have noted on our site and product pages that we accept other payment processes like Credit/Debit/Visa/Mastercard/Discover/and Amex, the checkout screen does not initially reflect this payment method flexibility/availability.

While we understand it is Shopify's intention to showcase express payment/checkout method through Paypal - we would like our customers to view our other payment accepting methods as well without having to proceed to the next page to discover this.

Please see the attachment below which showcases the issue.

Checkout Screen - Express Option Only Shown - Redacted Personal Information.JPG

Is there some way we can alter this to resolve the issue, either through coding or theme adaption? We would appreciate any and all help regarding this issue.

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Glfixtures
New Member
2 0 0

To continue our inquiry...

 

We found through our account permissions we may be able to alter the payment accepting methods we have through Third-Party or Alternative Payment Providers as shown below:MicrosoftTeams-image (30).png

MicrosoftTeams-image (31).png

However, we do not see direct providers such as Discover, Amex, Mastercard, and Visa as stand-alone payment providers. We fear customers that are not familiar with these Third-Party/Alternative Providers may not feel comfortable continuing their checkout process which results in a loss of sale for us.

 

Is there some way we can display major Credit/Debit card providers such as Discover, Amex, Mastercard, and Visa within our checkout page alongside the Paypal payment option (without having the user go through Paypal to use their cred/debit cards)?

 

Thank you

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