Can someone please help, store charging international customers higher rates than necessary?

Highlighted
Tourist
14 0 1

We have been getting complaints from international customers about high shipping rates and have an example that came in this morning.

Our products and boxes all have weights assigned to them and rates are all set to calculated shipping for international customers.

Can someone give us a little help on how this can be happening?

 

 

zxcfbsgd.jpg

 

 

0 Likes
Excursionist
32 4 10

What are the dimensions of your default box?

 

Calculated shipping uses the weight of the product and the default box size to calculated the shipping total at check out. It also depends on how much of a % or flat amount you added, if any on your settings for shipping. 

0 Likes
Tourist
14 0 1

Hi Ramona,

 

Thank you for the reply, so yes our  default box is set to 14x7x4" it is set that way because our most popular product requires that box.

We add no % or flat rate. 

 

That brings up a good point, so if you have more that one product, and you ship domestically (in the USA) and internationally how would you get past the default box size? It seems like Shopify should allow you to set a default box size for each product, that would make more sense than on default box. Is there a way to do that?

0 Likes
Excursionist
32 4 10

At this current moment, the only thing that will allow you to add boxes for each product will be an app like boxify: https://apps.shopify.com/boxify

 

Otherwise, you will have to fine a middle ground with the box size.

 

I do hope that a feature later comes into place to add dimensions to the products. Until then, those are our only options available to us sellers.

0 Likes
Tourist
14 0 1

Yes I did a little research on that and found the same answer for the past few years. Seems like Shopify is not interested in rolling out a solution for this.

 

0 Likes
Shopify Partner
16 0 2

But if a shop used boxify, it won't be able to use shopify's discounted rates that come with the plan right?

0 Likes
Tourist
14 0 1

The answer is yes, we tried the app and dicussed at length with the developer and it all came dow to that.

You have to direct connect with 3rd party shiping and bam there goes your discount. It was higher to send ussing the app so we dropped it.

 

We just choose a medium box on our store and manually go in and tweak prices on certain shipping items.

0 Likes
Shopify Partner
16 0 2
@KurtisMaximus wrote:

manually go in and tweak prices on certain shipping items.


Could you explain what you mean by that?

0 Likes