Can't change store currency

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New Member
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Hi i made a test sale for facebook pixel but im unable to change my store currency please help?

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Shopify Staff
Shopify Staff
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Hi @Smallice,

Ted here from Shopify, thanks for reaching out to us. 

Sure thing! So before this can be changed, I'll need to let you know of a few things that might occur and our staff will need to enable this feature for you. The main impacts that might occur for you are:
 
Reporting
When changing currencies, our reporting doesn't factor in the difference between currencies. So if you had $500 USD processing, that would show as $500 in reports. Say next day you switch to CAD, the report would still read as $500 for previous processing. So there's no clarification between currencies if the currency symbol is the same as before and since $1 CAD is not equal to $1 USD, the reports, in theory, will be wrong going forward.
 
You can, however, set a “date range” for the data they are reviewing, to exclude any transactions that might have been processed in a different currency before the specific date of the currency switch.
 
Product Pricing
Since the dollar amount between currencies is not the same, a product price’s value could mean something different if the currency is adjusted and impact your margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
 
Apps
Some apps may have limitations when it comes to changing currency. If you need to know if this will affect any of the apps you have listed on your store, you will need to reach out to the app developer directly for more info.
 
Making any adjustments to your product pricing means that you'll need to consider the currency difference. You will also want to review your product pages, themes etc for currency information that might need to be adjusted. Note that refunds will be processed in the new currency.
 
Would you like for me to go ahead with this change? 
 
Many thanks, 

Ted | Social Care @ Shopify
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