Can't complete order internationally

tidalmoon
New Member
5 0 0

When completing an order, I'm getting an error "Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order." This seems to be from all international orders (Japan, France, etc.)

I operate from Canada.

I've setup a shipping zone from Japan and France but no luck.

I tried deleting those zones and setup a shipping zone for Rest Of World - no go.

Can anyone help please?

0 Likes
Danishecom
Trailblazer
177 6 23

@tidalmoon Hello there may I help you out to solve this problem? did you created a shipping zone does it working or not? is there any way we can connect together? 

0 Likes
tidalmoon
New Member
5 0 0
I have a shipping zone set for Japan and also one for the Rest of the World
but it's still showing me the error.
0 Likes
Danishecom
Trailblazer
177 6 23

please send me the error you re getting share with me screenshot 

0 Likes
tidalmoon
New Member
5 0 0

@Danishecom here is the error

tidalmoon_0-1613378031872.png

 

 

 

0 Likes
Danishecom
Trailblazer
177 6 23

@tidalmoon are you using oberlo app ?

0 Likes
tidalmoon
New Member
5 0 0

@Danishecom No I'm not sure what that is

0 Likes
Danishecom
Trailblazer
177 6 23

would you please like to give me access to your shopify store as a staff so I can look into it what's wrong? oberlo is app for using import aliexpress product to your store. 

0 Likes
tidalmoon
New Member
5 0 0

Can you tell me what you're looking for in the store? I am pretty tech savvy so I can check it out on my end. 

0 Likes