Can't connect Paypal to Shopify - "We're sorry, something seems to have gone wrong"

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New Member
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The process of connecting my paypal account to shopify appears to work right up till the last minute where I get this error message with no other details or information. I have tried a few times at different times of the day. A bit of a show stopper really.  Hopefully shopify can help as I only just switched to them and don't want to have to switch again.Shopify paypal setup error.JPG

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Shopify Staff
Shopify Staff
128 12 24

Hi, @onelittlegoat!

 

I'm Miles from the Social Care team at Shopify.

 

I've taken a look at error messages for PayPal that are caused on Shopify's end, and unfortunately, this is not one of them. When you see this error, it has occurred on PayPal's side, so you would need to contact them to help you resolve it.

 

Before doing that, I can provide some general troubleshooting advice on common issues connecting to PayPal.

 

  • Try clearing your cache on your browser.
  • Try connecting your PayPal using a different browser or device if possible. We find Google Chrome to be the most reliable.
  • Ensure your PayPal account is not already connected under a different email address in Settings > Payment Providers.
  • Double check the information you're entering on PayPal is accurate.
  • Check out our guide on Troubleshooting payment gateways to see if any of those steps help.

If the above does not work, please contact PayPal for assistance.

 

Thanks!

Miles | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I am having this issue too @onelittlegoat  @Miles 

 

Did anyone find a solution?

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Shopify Staff
Shopify Staff
128 12 24

Hi, @spiner11!

 

I'm Miles from the Social Care team at Shopify. Thanks for your question.

 

Assuming you've already tried the above workarounds, your next best option is to contact PayPal directly. A common misconception is that because PayPal is built-in to Shopify, that means we are able to troubleshoot. Whilst that is very true in a lot of cases, when the error occurs or appears on PayPal's end, it's likely to be an issue on their end.

 

Outside of what I've already suggested above, try using another device or browser to see if it works. Most browsers are supported, but some can sometimes cause little issues (Safari and Edge come to mind). I did a test on my PayPal account to see if I could replicate this error, and I was able to connect it via Google Chrome on a MacBook Air, and didn't run into any issues.

 

If you have any questions, please let me know. Otherwise, please reach out to PayPal. Thank you!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I am having the same issue too... Shopify is not helping, Paypal is not helping, Been on loops of customer service with no resolution... pretty frustrated now! and it seems like a lot of people are having this issue.

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New Member
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No luck with Paypal. I've only just moved to Shopify and not impressed so I'm going to move back to my old system and ditch Shopify.

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