Can't delete or deactivate location

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Tourist
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I am trying to delete one of the two locations in my Location Settings but for some reason I don't see any "delete" or "deactivate" button.  The location I want to delete isn't connected to the inventory and seems that it's just the address i filled in when I first created the Shopify store. Note: I am not the owner but an admin of full access.

Thanks!

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Shopify Partner
1829 211 383

That's odd. Do you have a screenshot of the Location details page? Are you saying that you don't see the "Deactivate Location" button from the screenshot attached?

Screen Shot 2019-10-17 at 15.07.48.png

Sergiu Svinarciuc | CTO @ visely.io
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Tourist
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Hi!

 

Here is a screenshot of what I seeScreenshot 2019-10-17 at 15.37.34.png

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Shopify Partner
1829 211 383

The only location I am unable to delete and don't see a deactivate button is for the main location tagged with "Shipping origin". From the screenshot I don't see the tag, is your other location tagged with "Shipping origin"?

Sergiu Svinarciuc | CTO @ visely.io
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Tourist
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Ok, that's probably it. I will check it out and let you know.

Thank you very much!

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Tourist
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Ok, I see that there is a "Deactivate"  button on the other address (the one that I want) but I don't see how I can tag it with "Shipping origin". 
I have set it as "Fulfillment priority" and it's also set as "Shipping from" in the "Shipping settings" and all products in the inventory are set to ship from that address. Am I missing something else?

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Tourist
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I am having the exact same issue.

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Tourist
3 0 3

I'm having the same problem here. 

 

I set up one location, and then added a second. I now want to delete or at least deactivate the first location, but am unable to. I've marked the first location as not to be used, but I can't deactivate it or delete it. And when I upload any products they all default to being shipped from the old location.

 

Any ideas?

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Tourist
3 0 1

Also having the same issue!  Just moved from one warehouse to another, and want to deactivate the old address.

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Shopify Staff
Shopify Staff
546 64 130

This is an accepted solution.

Hey, @Barbara_P!

 

I have sent an email to the one you have listed in your profile. Feel free to respond back to that email directly so we can get your account verified and authenticated. Once we do, I'd be happy to take a look into your account to see what we can do about deactivating that location.

 

Let me know if you have any other questions in that email!

Dirk | Social Care @ Shopify 
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