Can't even take orders on my store for no reason.....

Dr4g0nLord
New Member
1 0 0

I recently opened an online store, yet I can't even take any orders....my payments are on hold, I assume because of the bank..., Idk, no one will tell me anything. It's been a long time now and not able to take in a single order....basically they are collecting a monthly fee from me for ZERO service....I keep getting some bs about an email coming in 24 to 48 hours....many times and many days...no one will even say what the issue is so I can clear it up.....I am seriously considering taking my store elsewhere!

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Don
Shopify Staff
Shopify Staff
1211 71 153

Hi there @Dr4g0nLord!

Don here from Shopify.

Thanks for reaching out here on our Community forums and sorry to hear you feel let down.

Could you let me know a bit more about the situation and how you encountered this?

You said you can't take any orders, would you mind explaining what is preventing you from doing so in some more depth?

Let me know if you've seen any notifications or info from us here at Shopify about this, either in your admin or by way of an email.

If you have already been in touch with our support team and they have escalated your request to the relevant specialist team, then this would already be in the best place for you to get support on this issue.

I look forward to hearing from you in any case!

 

Regards,

Don

Don | Social Care @ Shopify 
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