Can't get support.

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I have installed custom Brooklyn them and when I hit add to cart I get this message. It looks like this page is redirecting to a page that isn't compatible with this editor. To ensure that your redirect doesn't interfere with the editing experience, replace window.location.href = with window.top.location.href = in your theme's JavaScript over here.

 

As well as this when I try to login to get support, a message says sorry this shop is currently unavailable. I have spent hours going in circles with this. Please help.