Canada Customer to U.S.Seller Has Paid But it Doesn't Show Up

Highlighted
New Member
1 0 0

I have a customer that I created a draft order for and sent her the invoice. She stated she paid and showed me where the money has already been debited from her bank account and verified payment on her end. My Shopify store still shows me that this is a draft order and the invoice has been sent but not paid. It does not show "payment pending" or even come up in my "Orders" so I don't think it's an e-check waiting to go through. I didn't receive the Shopify notification that I had an order nor a Paypal notification that someone paid me (which is what she used to pay). It's as if she has never paid it and I just sent her the invoice and it stops there. It shows debited from her card and bank account but now she is saying today it's not showing up in her Paypal either...

 

This customer is in Canada and I am in the US, is there delay in payment because of this or do I have something incorrect with my settings that is preventing payment showing up on my end

0 Likes
Highlighted
New Member
1 0 0

Have you gotten this resolved? I am having the same problem!

0 Likes
Highlighted
New Member
2 0 0

Did you get an answer, would like to know.

0 Likes