Canada Post Package Too Small error message

HeidiB
Tourist
4 0 1

I recently started seeing an error message when entering my smaller packages. A poly mailer that's 21 x 10 x 8cm, and a box that's 23x10x9cm trigger it. Should I ignore this, or do they seriously expect me to put small items in a huge box and waste space and resources?

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Sophia
Shopify Staff
Shopify Staff
866 57 98

Hello, @HeidiB!

Are you adding these packages for use with a specific carrier, or just under Settings > Shipping > Packages as a custom package? I was able to add the 21x10x8cm package under Settings > Shipping > Packages > Add package > Custom packaging as a "Soft package", and the 23x10x9cm package as a "Box" in my test store.

 

If you can clarify where you're adding these packages and even share a screenshot of the error message, I'll be able to investigate further and can check in with our Shipping team for advice if necessary.

Sophia | Social Care @ Shopify 
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HeidiB
Tourist
4 0 1
I added it just fine to the packages list that appears under settings>shipping>packages, but when I go to ship, with it, I get the error message. I've attached a screenshot.
Incidentally, it only seems to happen for packages headed internationally.

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Sophia
Shopify Staff
Shopify Staff
866 57 98

Hi, @HeidiB.

I don't see your screenshot here, but I'll send you an email so that you can send it in a reply. That way, we won't need to worry about sharing your store information publicly in the Community here. I'll also be able to authenticate your account and share it with our Shipping team in case they need to take a closer look. Looking forward to getting this sorted out!

Sophia | Social Care @ Shopify 
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Anindo
Shopify Partner
553 1 21

I cannot see the error message that you are getting. I am assuming, the error was related to the size of the package not sufficient to accommodate the product. If that is the case, kindly make sure that the length, breadth and height of the package is able to accommodate the product. Dimensions can be a little confusing. For example a box with 23 x 10 x 9 cm cannot take in an item that is 11 x 4 x 15. Hence you need to slightly be careful. Other than that, adding packages should not be a problem in Shopify. Finally, if you are looking at a way to handle automatic packaging based on product dimensions, you can opt for the  Multi Carrier Shipping label app.

Product Owner @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
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HeidiB
Tourist
4 0 1
It wasn't a product/package size conflict, but I have stopped seeing the error message. Someone must have sorted it out at some point.
KesCosmetics
New Member
1 0 0

I am having the same issue with Canada Post saying the package is too small. I dont know how to fix it and I can't keep sending big boxes for little items.  I've attached a photo .

Screenshot_20201116-002714.png

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Sophia
Shopify Staff
Shopify Staff
866 57 98

@KesCosmetics wrote:

I am having the same issue with Canada Post saying the package is too small. I dont know how to fix it and I can't keep sending big boxes for little items.  I've attached a photo .

Screenshot_20201116-002714.png


Hi, @KesCosmetics!

Thanks for sharing this screenshot. It's really helpful to see the dimensions you've entered.

It looks like this package would be shipping from Canada to the United States, is that correct? Through Shopify Shipping, the minimum package size for purchasing Canada Post shipping labels that ship to the US or internationally is 14 x 9 x 0.1 cm (5.51 x 3.55 x 0.04 in.). Packages shipping within Canada need to be at least 10 x 7 x 0.1 cm.

I absolutely understand not wanting to use a larger package just to meet these requirements. For the time being, Shopify Shipping cannot work around the minimum package sizes for printing labels with Canada Post. In order to use a smaller package, labels will need to be purchased directly from Canada Post instead of in the admin.

Sophia | Social Care @ Shopify 
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RebeccaAmber
New Member
1 0 0

I'm having the same problem sending my poster tubes to the US.  Canada is fine though, which is why this seems like a glitch within spotify.  I don't have an alternative size for my stuff since its sent in poster tubes.

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Sophia
Shopify Staff
Shopify Staff
866 57 98

@RebeccaAmber wrote:

I'm having the same problem sending my poster tubes to the US.  Canada is fine though, which is why this seems like a glitch within spotify.  I don't have an alternative size for my stuff since its sent in poster tubes.


Hi, @RebeccaAmber!

Tube mailers fall under the irregular package category, which is currently unsupported by Shopify Shipping. It's possible to enter the dimensions of the tube as a regular box, though Canada Post may need to adjust the price of the label you purchased as I believe they charge differently for tubes.

Can you tell me a bit more about how you set up the domestic poster tube shipments?

Sophia | Social Care @ Shopify 
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