I'm brand new here and trying to do my very first shipment. My products are small and light and fit in manila envelopes. But when I try to go through the shipping, it says "Canada Post: This service does not support the envelope package type"
But the "supported package types" information I found says large, flat envelopes are supported. Letter size is not. But this isn't letter size.
I honestly have no idea if I'm doing something wrong, or if Canada Post actually doesn't let me do automatic shipping labels like this for manila envelopes.
Any help for a Newbie?
Further info: It works fine if I use the "padded mailer" or a "box" option. But it won't let me use any size envelope at all. I can't fathom why it wouldn't let us use envelopes for shipping??
I am also having the same error message!
My other carrier is UPS but at 12$ to ship a 40grs envelope locally , i just cannot do that.
I have contacted Canada post who told me to contact Shopify support and Shopify support tells me to contact Canada post.
I also use Shipstation and there as well I'm getting an error message when trying to ship with Canada post. This is getting ridiculous!!!