Hi there! I canceled an order a week ago and marked it as archived, but it still shows a "1" in my order status even though there are no other orders. Is there a way to delete it or mark it as fulfilled after it's been canceled? It driving me nuts. I hate the thought that every time I need to cancel an order it's going to add to the false order count.
Samantha here from the Shopify Guru team. Thanks for reaching out.
You have followed all of the steps needed to ensure the order is no longer showing up as Open. Cancelled orders will still show as Unfulfilled but once Archived that should remove them from the Open orders and in turn also remove the notification you are seeing on the Orders tab.
In order to look into your case it will require account specific information. I will reach out to you via email so we can troubleshoot this together and see why the orders tab is still showing a notification.
Hope this helps - talk to you soon.