Canceling subscription

dreamteamdigita
New Member
2 0 0

Hello.

Shopify is definitely the  best ecommerce solutions and I am currently running a Shopify store.

However Shopify turned out not to be the best solution for my new business.

 

I've wanted to cancel my trial but I've been late with a few hours. Shopify tried to charged my debit card (which had no fund at that moment). I am trying to canlce my subscription but Shopify doesn't let me do it because of the unpaid invoice. 

 

Would you please support me on that? I believe that there is a way to cancel my subscription because I've used Shopify for free only for a few hours more than the 14 days period.

 

Thank you! 

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freya0328
Explorer
129 1 16

You can consult shopify's customer service staff to help you solve the problem.

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dreamteamdigita
New Member
2 0 0

Unfortunately, I can't reach the support.

 

Only FAQ.

 

How can I reach support?

 

Thank you.

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please contact our support here for immediate assistance. To contact us using the Help Centre, our Support info can be found in the main menu (Support > Contact Support) or near the footer. If you experience any login or loop issues when using the help centre, please log out of your account and access our support as a guest as shown in this example. Other than this, our Facebook and Twitter support are available 24/7. 

thanks, 

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