This is my testing mode shipping rates.
The problem is when there are free shipping and custom rate in shipping option.
Otherwise there are no that options In my setting shipping rates. (I just uninstalled Intuitive Shipping app??).
So how I remove the options??? (Free Shipping & Costum).
Thanks - Hans
Sharon here from Intuitive Shipping.
I notice you are still using the customer name Intuitive Shipping, which is how our users test their app setup while it is in Testing Mode. What is likely happening is that since you are using the same customer info from when you were testing Intuitive Shipping, the information is cached and is causing this to occur.
If you either change the cart contents or change the customer name and shipping address, this should fix the issue.
If this doesn’t fix it, I recommend reaching out to Shopify support. Once you uninstall Intuitive Shipping, there are no traces of it in your store so this is being caused by something on Shopify’s end.
Best of luck!
Hi there Hans!
Don here from Shopify. :)
You can clear your browser cache within the browser itself, this would not be done within Shopify.
There are some good guides on this site to help you to clear your cache.
You could also try using a cache-less browser like Google Chrome's incognito mode (ctrl + shift + n together while using Chrome, or File > New Incognito Window) to log into your store to see if that will resolve the issue.
If you have cleared your browser cache or tried incognito mode and you still see the effects of that app in your orders then just get in contact with us via support so we can securely take a look at your store.
You can email firstname.lastname@example.org from the address used to log into your store and reply in this thread with the ticket number you are given so we can look into the store directly.
All the best!
Don, if clearing the cache doesn’t resolve the issue for Hans, can you please shoot me an email at email@example.com so I can know what the solution was? It’s plausible that this could happen to another merchant in the future, so I want to make sure we have the appropriate solution for them :)
Thanks a bunch!
Hi again Hans (and Sharon)!
Don from Shopify once again. :)
Thanks for the updates and the involvement.
Hans, if you can share the ticket number for your email contact here, I can grab it from the queue and we can check this out.
If necessary, we can loop in the app developers then based on what we see happening there.
I look forward to hearing from you. :)
Hi Don and Sharon,
I reached out firstname.lastname@example.org advised by Don and hosted by Nicole.
Full chat transcript below. All timestamps in UTC timezone.
19:08 Nicole S: Hi :) Nicole here, Shopify Guru. I’m here to help you grow your business! How are you doing today?
19:08 Hans Haryadi: Don told me to continue my issue from commerce university to help center. And I still cannot delete shipping rate.
19:08 Hans Haryadi: Great Nicole
19:11 Nicole S: Hey Hans! What shipping rate are you trying to remove? And do you have a link to the forum where you were advised?
19:13 Hans Haryadi: This is the link https://ecommerce.shopify.com/c/payments-shipping-fulfilment/t/cannot-delete-shipping-rate-528632
19:19 Nicole S: Looking into thsi now :)
19:20 Hans Haryadi: Ok Nicole
19:21 Nicole S: Are you trying to remove the custom rate?
19:22 Hans Haryadi: The custom rate and free shipping
19:23 Nicole S: I'm just checking now, but I think those rates may be built into our platform.
19:23 Nicole S: Why are you looking to remove them?
19:23 Nicole S: Yes, those rates are built into our platform. they're only available on the backend though, not to your customers.
19:24 Hans Haryadi: Oh I see
19:25 Nicole S: Yes :) sorry about all that confusion!
19:28 Hans Haryadi: It's ok. So there is no a free shipping and custom rate choices for my customers? Only on the backend?
19:29 Nicole S: Any shipping options your customers will see are configured in your shipping settings. You can choose free shipping, different weight or price based rates, etc.
19:31 Hans Haryadi: Good to hear it.
19:32 Nicole S: Great! Was there anything else I could help you out with today?
19:32 Hans Haryadi: Okay. My problem solved.
19:32 Hans Haryadi: No
19:32 Nicole S: Wonderful :)
19:32 Hans Haryadi: Thanks Nicole
19:32 Nicole S: Great - If you have any other questions, our Guru team is here 24/7 via call, chat or email :)
19:33 Hans Haryadi: Nice :)
Nicole S | Shopify Guru
Thank you Don, Sharon for your help. I'm so appreciate that.