Cannot Refund customer--Help

Highlighted
New Member
2 0 0

Hello--I received an order that became out of stock.  When I tried to refund it, I went through the process but it refunded $0. Now when I go back to edit or cancel it is not allowing refund.  I restocked the item thinking that would help, but it still wont let me refund.

What can I do?  Customer not happy.

0 Likes
Highlighted
New Member
2 0 0

well now it looks like my PayPal account shows the refund amount processed, but since cancelling the order it now says I should refund the customer--but won't this refund them twice?

0 Likes