I have had a Shopify store for the last couple of years and have had a customer contact me to say they are unable to check out as they get a message saying they cannot ship to their location.
This is domestic shipping and shipping rates are by order value. Orders over $120 are free shipping.
I have sold loads of items to the location the customer is in and have also sold the specific product to a number of customers too so I'm unsure why its happening now?
I am having the same issue today. Was Shopify able to remedy this situation for you? We have not changed anything in the settings, have been selling a lot of items over the past year, and only today we are having this issue. "cannot ship to your location". If they were able to fix this, could you tell us what they did? Thank you!