Cannot verify identity Shopify Payments

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Shopify Staff
Shopify Staff
1234 76 269

@NettieB @cieranenglish 

 

I have shipped both of you an email. Please follow up there so I can have this issue reviewed. 

 

@Crayationstatio 

 

If your ID is expired, then the best route to take would be to disable Shopify Payments until you have renewed your ID. Valid ID is required and can not be bypassed as it is a compliance step from our banking partners. 

Peter | Social Care @ Shopify
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Hi Peter,

 

thank you for that. We have replied to your email, was that all the info you needed?  Shopify has now stopped payouts, we appreciate a quick solution or a direct email where we can send documents for verification to!!  All the best! Nettie

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Hi Peter,
I am also having the same issue. I have one day left to verify my identity.
I have submitted numerous times and keep receiving the same email asking me to verify my ID! Extremely frustrating!
How do I get this sorted ASAP.
Thanks
Jenna
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Shopify Staff
Shopify Staff
1234 76 269

@CallMeCutieKids 

 

Sure thing! I've shipped you an email. 

Peter | Social Care @ Shopify
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Hi peter!

I also have this problem and i cannot verify identity shopify payments can you help me? I will give you my account to look into my shop!!! Please helt me
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Shopify Staff
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1234 76 269

@Tomuel 

 

I've followed up via email. 

Peter | Social Care @ Shopify
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Hello,
I have set up a shop for my customer through the Shopify Partner Program.

My customer has now uploaded the necessary documents to verify the payment many times.

Unfortunately these are not accepted. My customer has asked me to upload the documents (identity card) in his name.

These identity cards are also not accepted by me.

The document consists of 2 pages, as it should be.

How can we solve the problem now? My customer is very annoyed, because he cannot start the shop yet.

Best Regards

Olli

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Shopify Staff
Shopify Staff
1234 76 269

@Schlepps 

 

The account owner will need to reach out to our support directly to help resolve the issue as we can only speak with the account owner in regards to questions about their Shopify Payments account. 

Peter | Social Care @ Shopify
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Hi Peter,

Would you be able to help me with verifying my account please? I have both my Drivers Licence and Passport ready.

Thanks

Jordan

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Shopify Staff
Shopify Staff
1234 76 269

@jnorwood007 

Could you clarify if you're having issues uploading the documents? If yes, what error are you getting?

Peter | Social Care @ Shopify
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