Cant See What Payments Will Be Made Into My Account - Please Help???

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Tourist
12 0 2

Hi,

On my Admin Shopify Home page I used to be able to see on the right hand side what funds were due to be paid into my account.

Since my site went down the other day, I cant see it anymore, has there been some changes?

Its really helpful to see when funds are being paid and whats expected!

Can anyone help??

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Shopify Staff
Shopify Staff
510 0 69

Hey Kelly, 

I'm Ann, from the team here at Shopify :)

It's definitely strange to hear that you don't see this feature on your end anymore. This shouldn't be something that you can remove from your admin view, so I'd love to get to the bottom of this! I did notice in my test store that I had to scroll down a bit before being able to view my payout information at a glance, is it possible that yours is also hiding a bit further down on the screen? Mine appears right about the 'Activity' timeline like this: 

If not, then I would suggest clearing the cache on your browser! If you're not sure how to clear your browser's cache you can follow the steps in this guide based on your device and what browser you use.

Let me know if this helps, and free to reach out to us on this thread if you have any more questions :) 

Have a great one,
Ann

Ann | Social Care @ Shopify 
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