Capture Payment error

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New Member
4 0 0

Hi,

i am in the process of capturing a payment for an order and i receive the following error:

 

"This PaymentIntent could not be captured because it has a status of canceled."

 

Neither myself or the customer has cancelled the order.

 

Any help would be great!

 

Cheers.

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Shopify Staff
Shopify Staff
515 61 83

Hey, @Dounisaur!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

That seems really strange if neither of you cancelled the payment. Perhaps the payment gateway did? What is the payment gateway activated on your store and which one did the customer pay through? 

 

Kind regards,

Lulu

 

Lulu | Social Care @ Shopify
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New Member
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Yup the payment gateway was activated as there were orders that went through before this one

is it possible to send you the output i am getting from the messaging with my admin?

 

I think that may make some more sense to you

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Shopify Staff
Shopify Staff
515 61 83

Thanks for that, @Dounisaur.

 

Which payment gateway was the order placed through? Yeah, if you can let me know the error message you are seeing on the admin then I can investigate further for you.

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

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