I would like to update my bank account details for payouts, as I recently closed my old bank account. Given I no longer have the details for this bank account as the account is now closed, I can't enter my old routing number to update my account with my new bank account details. I'd like to do this ASAP as I would like to withdraw funds into my new account. Thanks!
Nick here from Shopify.
That makes perfect sense. Can I ask which payment gateway you are using and if you are the account owner? There is a help guide going through all the steps and everything you need to know about editing your bank information which you can see here. Something else to note is that you can't use prepaid bank cards.
Just to confirm you are following these steps to change your bank details also:
Enter your old bank account information and your new bank account information, then click Save.
Let me know and once I know more information about this, it will help figure out what's going on and then for you to change the details.
All the best, Nick