Hello can someone help me with my tracking URL?
Today I checked some tracking numbers from different orders.
When I click the three dots -> view order status page -> tracking nr.
Shopify passes me to http://www.dhl-usa.com/
but I need https://www.dhl.de because I am a german located onlineshop and I always send tracked parcel only within germany.
Where can I change it ?
Thanks, best wishes Lee.
PS: Sorry for ma bad english.
Patrick, a Shopify Guru here :).
You wouldn't be able to swap out what URL is set up in the admin but If you select DHL e-commerce it should bring you to http://webtrack.dhlglobalmail.com/ instead of http://www.dhl-usa.com/ :).
If that doesn't suit if you select "other" when choosing the service you ship your products with your able to paste in the URL you would like your customers to use.
Hope that helps :)
The important thing here is to check whether you are shipping with DHL Express or DHL Globalmail. Shopify provides support for DHL Express and hence the tracking numbers are always referenced via dhl.com.
Another option as mentioned here is to select "Other" option and giving the URL you want while fulfilling the orders. If this doesn't work, you can try the Shipment tracking & notify app. When you select the "Other" option and provide the tracking link, the app automatically identifies the carrier and sends tracking information to the customers accordingly.
When your customer clicks on the tracking link, the app will show the "order status" page, from where they can see the status of their order.